There are several ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you pick is a trouble ticket system. It is the easiest communication channel for many reasons. In case no help desk support team representative is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will always hit home. On top of that, you can copy and paste extensive bits of info without having to worry about typing mistakes, and in case a certain issue needs more time to be resolved or a number of responses need to be exchanged, all the information will be in the exact same location, so each party can always see the comments supplied by the other one. The drawback of using tickets to contact your hosting company is that they’re typically separate from the hosting platform, which goes to say that if you have to provide info or to adhere to guidelines, you’ll have to use no less than two different systems and this number may increase in case you would like to administer a number of domains. In addition, many hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Web Hosting

In contrast to what you may find with a lot of other hosting companies, the trouble ticket system that we’re using with our Linux web hosting is included in the Hepsia Control Panel, which comes with all web hosting accounts. You will not need to remember different login names and passwords, since you’ll be able to manage your tickets and the web hosting account itself from a single place. So, in case you have an inquiry or confront a difficulty, you can contact our help desk support team representatives instantaneously. Our ticketing system comes with an intelligent search mechanism. This implies that even if you have submitted loads of tickets through the years, you will be able to track down the one that you need in an instant. Besides, you can read knowledge base recommendations for tackling commonly experienced issues.