A live chat is among the ways of communication supplied by some hosting suppliers as a part of their support services. Depending on the supplier, the chat is used for pre-sales, billing and/or technical support. This method of contact is faster as compared to a support ticket and it'll make it less likely to misspell or misunderstand something as compared to a phone call with a representative. What's more, if the problem that you experience needs some time to be reviewed and taken care of, you are able to do something different in the meantime instead of just waiting, like you would have to do if you call. Also, you can take advantage of a live chat support service totally free as long as you have Internet access even when your hosting provider is located in a different country and they don't have a local phone number you can call.

Live Chat Support in Web Hosting

As we consider the fact that numerous troubles are often resolved if you chat with a live person, we offer a live chat service for all of our potential and current customers. The chat is online every day and our customer support representatives will help you with a number of questions and situations. If you aren't our customer yet, you'll be able to learn more about our web hosting plans and the web hosting platform in general to make sure that your web sites will work efficiently on our servers. If you already have an account and you've got some questions or you encounter any problems with any of our solutions, you can get in touch with us through our live chat and we will supply you with the necessary info or help you troubleshoot the issue. You will need to open a support ticket for some troubles which need more time or the help of a system administrator, still for a variety of common problems you can receive help on the spot.