Should you ever face a problem with your website and be incapable of fixing it on your own, ask the web hosting provider’s customer service staff to help you bring the site back online. A timely resolution would be the most optimal scenario, but many hosting companies respond within 24 hours and even more, all the more so if you are dealing with a hosting reseller. Even if the problem can be fixed without much effort, your site may not work properly or may not be reachable at all for a long time period, so you may lose prospective clients as it is highly unlikely that anybody would enthusiastically revisit a site that’s inoperative. This is why, you have to make sure not only that you can touch base with your hosting company, but also that they can answer and help you in a well-timed manner. If a software application update does not go as planned or you delete something unintentionally, for instance, the website must be restored promptly in order to prevent prolonged inaccessibility.
One-Hour Response Guarantee in Web Hosting
In case you’re using one of our Linux web hosting and you’ve got an inquiry or face a certain challenge, you can contact us 24x7x365 by opening a tech support ticket or by writing an e-mail and we promise that you will have a reply in less than 1 hour. If the issue can be sorted out, we will do it before we respond to you, whereas if there is something that you have to do on your end, we will provide you with all the necessary info – what possible solutions to try out, what settings to check, and so on. Typically, you will obtain a reply within less than thirty minutes, which suggests that waiting around for hours and hours on end or even for more than 1 day to obtain help is something unthinkable. Our one-hour response guarantee applies to any query that you may have – general, technical or billing.