If you have ever had a web hosting account in the past or you've dealt with any other kind of online service, you probably know from your own experience that for certain things it's better to talk to a live person on the telephone than to exchange tickets or e-mail messages. If you want to find out more about a service before you buy it or if something small-scale has to be done, for instance, it is really far easier and faster to get it done live. When you're given the option to get in touch with representatives over the phone, it is very likely that you're dealing with an actual website hosting supplier, not just a reseller. The type of support that you can get over the telephone varies between different providers - from common matters to dedicated tech support. Generally most of the providers will offer you pre-sales assistance and first level telephone support, while more complex tech matters are resolved through email and tickets.
Phone Support in Web Hosting
We know that having the option to talk to a live representative is very important, that's why we have three support lines all around the world (USA, UK and Australia) and you're able to reach us over the phone for 14 hours a day. If you consider acquiring one of our Linux web hosting, for example, you can give us a call and find out more about our solutions before you order in order to ensure that we do cover all of the system requirements for your web sites. After the purchase, you will be able to call us about any kind of sales or billing issues you may experience, or receive any kind of general or basic technical info you need. We've aimed to find the optimal balance between telephone and ticket support, so for entirely technical matters you can use our ticketing system, which will help you track the communication as well as any new developments in the resolution of your issue.