A 99.9% Server Uptime
We have built our web hosting system using reliable hardware components and significantly customized software. Our admins have installed a tweaked version of Security–Enhanced Linux on all our hosting servers in order to ensure maximum safety and reliability. We’ve set up a number of DoS protection tools along with highly efficient firewalls to make sure our network is impenetrable and safe.
All our Linux web hosting packages feature a 99.9% server uptime guarantee. And no matter which datacenter you select, the uptime guarantee stays the same.
A 99.9% Network Uptime
To be able to deliver an enterprise–grade hosting service, you can barely rely on the default network configuration in a datacenter. We’ve built our own custom network in order to ensure the very best connection speed with the rest of the world.
And thanks to this, no matter which datacenter facilities you pick: our US datacenter, our UK datacenter, in our datacenter FI, in our East Europe datacenter or our AU datacenter, you will take advantage of a guaranteed 99.9% network uptime. And this uptime guarantee applies to all hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your hard–earned cash on the line, you cannot feel really safe. For this reason, with all our cloud hosting packages our company offers a 30–day money–back guarantee. In the event that you don’t feel pleased with our service or in case you wish to use a more robust web hosting solution, such as a Linux VPS hosting or even a Linux dedicated web hosting – we’ll give you your money back in full, without concealed fees or refund charges.
24/7 Technical Support
We have attentively handpicked each single member of our 24x7 support department to make sure that we can offer the very best customer support service you can get. Each one of our customer service technicians has several years of experience dealing with hosting accounts behind his back, therefore they know very well what they are doing. Moreover, they’re at your disposal 24–7 – you’ll be able to contact them whenever you want and they’ll reply as fast as possible.
Their average support ticket response time is well under twenty minutes, whilst with other hosting distributors you need to wait for days. Moreover, we offer a 1–hour response time guarantee. No matter what happens, your enquiries will be responded to in less than sixty minutes.